Solution overview

Connect Office, Field and Customers

Recurring service operations depend on customer commitments, schedules, people and field delivery working together across multiple sites and teams.

As operations grow, disconnected systems and manual handovers make it harder to coordinate work, maintain service quality and understand what is happening across the business.

Stacklane delivers Workvue, a service operations platform built for cleaning, grounds care and facilities service businesses. Workvue connects customer, site, contract, workforce and service information in one operational environment—giving office teams, field teams and customers the right experience while working from shared information.

Desk with several computer screens and paperwork in use

The challenges

When Recurring Service Operations Become Harder to Control

Disconnected Operational Information

Customer, site, contract, workforce and service data is spread across multiple systems.

Scheduling and Workforce Complexity

Recurring and on-demand work requires constant coordination across teams, sites and availability.

Limited Field Visibility

Office teams cannot easily see job progress, field activity, evidence or emerging service issues.

Inconsistent Service Delivery

Different teams and locations may follow different processes, controls and quality standards.

Manual Customer Communication

Requests, updates, documents and reports depend on emails, calls and manual handovers.

Difficult to Scale

Operational growth adds administration and complexity instead of creating repeatable processes.

The solution

One Connected Service Operation

Workvue connects each stage of recurring service delivery—from setting up customer and contract requirements through planning, field execution, customer engagement and continuous improvement.

01Set Up
02Plan
03Deliver
04Engage
05Improve

Set Up

Connect customers, sites, contracts, services and operating requirements.

Plan

Create recurring work, coordinate schedules and assign the right teams.

Deliver

Give field teams mobile access to work, instructions, forms and service information.

Engage

Share updates, manage requests and provide customers with relevant service visibility.

Improve

Monitor performance, report, invoice and optimise service operations.

Workvue, Delivered and Supported by Stacklane

Workvue brings the technology needed to operate recurring services into one connected platform. Stacklane works with customers to design, configure, implement and support the solution around their contracts, teams, controls and customer experience.

Technology platformWorkvue
Implementation and support partnerStacklane

The Workvue Central month schedule board, with a new schedule entry form open over it and an activity summary and filter rail alongside.

Workvue Go on three phone screens: a home screen counting overdue and upcoming work, a list of jobs due today with their sites, and a month calendar.

Key capabilities

Built for Recurring Service Operations

Customer, Site and Contract Management
Connect customers, service locations, contracts and recurring requirements.
Job and Service Management
Manage recurring and on-demand work from planning through completion.
Scheduling and Workforce Coordination
Coordinate schedules, assignments, availability and distributed service teams.
Mobile Field Operations
Give teams access to jobs, tasks, instructions, forms and updates wherever they work.
Time and Activity Tracking
Capture time, attendance and field activity to improve operational visibility.
Quality and Compliance
Standardise audits, checklists, evidence, issues and service quality processes.
Customer Portal and Service Requests
Provide customers with a connected way to submit requests and access service information.
Reporting, Billing and Insights
Connect operational performance with reporting, invoicing and continuous improvement.

Connected product family

One Workvue Ecosystem

Workvue Central

Operate customer, contract, workforce and service processes.

Workvue Go

Execute and record work from the field.

Workvue Portal

Connect customers with requests, updates and service information.

Workvue Dashboard

Understand performance through operational reporting and insights.

Workvue Builder

Configure workflows, forms, permissions and experiences.

Workvue Connect

Integrate Workvue with the wider technology environment.

Workvue Support

Support rollout, adoption and ongoing optimisation.

Why Workvue

One Source. One Platform. One Point of Contact.

One Source of Operational Truth

Keep customer, site, contract, workforce and service information connected.

One Platform for Office, Field and Customers

Give each team the right experience while working from shared information.

One Point of Contact for Technology and Support

Work with one accountable partner from implementation and rollout through ongoing support and optimisation.

Business outcomes

Operate and Grow With Confidence

Systematise Operations

Create repeatable processes, workflows and controls for recurring service delivery.

Streamline Delivery

Reduce manual handovers and coordinate office, field and customer activity.

Scale Confidently

Grow across customers, sites, teams, regions and service lines with greater control.

Increase Operational Visibility

Understand schedules, field activity, service quality and performance from shared information.

Strengthen Service Quality

Standardise execution and capture evidence to support consistent customer outcomes.

Improve Customer Experience

Give customers clearer communication, access and visibility across service delivery.

Delivered by Stacklane

From Platform Selection to Ongoing Optimisation

Stacklane provides the regional solution and service capability needed to turn Workvue into a practical operating platform for each customer's environment.

Discovery and Solution Design

Align the platform with service models, workflows, roles and customer requirements.

Configuration and Implementation

Configure Workvue around contracts, teams, controls and operating processes.

Data Migration and Integration

Bring required operational data into Workvue and connect relevant business systems.

Rollout and Enablement

Support user onboarding, training, adoption and operational transition.

Ongoing Support and Optimisation

Provide one accountable point of contact for support, improvement and platform evolution.

Customer success

Trusted by Service Industry Leaders

Stacklane's experience includes supporting service organisations managing recurring work, distributed teams and customer operations across multiple locations.

Through Workvue, office and field teams operate within a connected environment spanning customers, schedules, jobs, mobile work, quality and workforce activity.

The platform provides a stronger operational foundation for organisations looking to reduce manual coordination, improve service visibility and scale recurring service operations.

A Workvue operations dashboard: job counts by state, a jobs-by-status bar chart, and quality audit and case breakdowns.

Where it applies

Industries

Commercial CleaningCoordinate recurring contracts, teams, quality and customer reporting.

Grounds and Garden CareManage scheduled services, mobile teams, evidence and customer requirements.

Facilities and Property ServicesConnect multi-site work, service requests, compliance and operational visibility.

Franchise and Multi-Location ServicesStandardise operations while supporting local teams and customer delivery.

Elsewhere

See Workvue in Action

Explore how Workvue and Stacklane can connect your recurring work, teams and customers in one operational platform.

Talk to Stacklane Book a demo